How do I track my order status?
When you create an order through our website you will receive two emails: 1) an order verification email; and 2) a user account email. The order confirmation email will contain information about your order. The user account email will contain your user name and password. To view the status of your order login to your account at the URL provided in the email. You will be prompted to change your password the first time you login. Once you've logged in you will be able to view the status of your orders.
Once your order has been received and confirmed we will change the status to "Picking." This means that the order has been accepted and sent to our shipping department for immediate shipping. Once the order has been shipped the order status will be changed to "Shipped." At this point your order has been shipped by our shipping department. At this stage you should receive an email from UPS with your tracking number. We will also add the UPS tracking number to the order comments. See this page for information on order tracking. You will receive an email each time the status of your order changes.
If you have trouble logging into your account please try using a different web browser. We occasionally experience problems with certain browsers (i.e. Internet Explorer 6.) If you still have trouble in a different browser please contact us.